Return and refund policy

Return & Refund Policy

Thank you for shopping with us.

If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 30 days from the date you received your item to request a return.

To be eligible for a return:

• The item must be unused and in the same condition that you received it
• The item must be in the original packaging
• You must provide proof of purchase (order number or receipt)

Important:
Do not send your item back without contacting us first. Returns sent without prior approval will not be accepted.

To initiate a return, please contact us at:
Email: info@tetravia.store

We will provide you with the correct return address and instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Shipping costs are non-refundable.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment within 5-10 business days.

Damaged, Incorrect, or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Photos or videos of the item

We will offer a replacement or a full refund at no additional cost.

Non-Returnable Items

The following items are not eligible for return:

• Perishable goods
• Personalized or custom-made items
• Items marked as final sale
• Digital products (if applicable)

Exchanges

We only replace items if they are defective, damaged, or incorrect.

Contact Information

Name: Nivk
Email: info@tetravia.store

By placing an order on our website, you agree to this Return & Refund Policy.