Shipping policy

Shipping Policy

Thank you for shopping with Tetravia.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order is processed, you will receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times:

• United States: 7–15 business days

• International: 10–20 business days

Total delivery time = processing time + shipping time.

Please note that these are estimates and may vary due to factors beyond our control, including customs delays, carrier issues, or high demand periods.

Shipping Costs

Shipping costs are calculated at checkout based on your location.

Delays

While we aim to deliver your order within the estimated timeframe, delays may occur.

If your order is significantly delayed, please contact us at info@tetravia.store and we will assist you.

Tracking Information

Once your order has been shipped, you will receive a tracking number via email.

Please allow 3–5 business days for tracking updates to appear.

Lost or Stolen Packages

If your package is marked as delivered but you have not received it, please contact us.

We will assist you in working with the shipping carrier to locate your package.

Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided, please contact us as soon as possible.

We cannot guarantee changes once the order has been shipped.

Split Shipments

In some cases, orders may be shipped in multiple packages, and separate tracking numbers will be provided.

Customs, Duties, and Taxes

International orders may be subject to customs fees, import duties, or taxes.

These charges are the responsibility of the customer.

Contact Information

Tetravia Store
Email: info@tetravia.store

By placing an order with us, you agree to this Shipping Policy.