Refund policy
Return & Refund Policy
Thank you for shopping at Tetravia.
If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
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The item must be unused and in the same condition that you received it
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The item must be in the original packaging
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You must provide proof of purchase (order number or receipt)
Important:
Do not send your item back without contacting us first. Returns sent without prior authorization will not be accepted.
To initiate a return, please contact us at:
Email: info@tetravia.store
We will provide you with the return address and detailed instructions.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Shipping costs are non-refundable.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund within 3–5 business days.
If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your payment provider.
Please note that it may take additional time for your bank or card issuer to process and post the refund.
Damaged, Incorrect, or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please include:
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Your order number
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A description of the issue
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Photos or videos of the item
We will offer a replacement or a full refund at no additional cost.
Non-Returnable Items
The following items are not eligible for return:
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Perishable goods
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Personalized or custom-made items
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Items marked as final sale
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Digital products (if applicable)
Exchanges
We only replace items if they are defective, damaged, or incorrect.
Contact Information
Name: Tetravia Store
Email: info@tetravia.store
This policy is governed by the laws of the country in which the business operates.
By placing an order on our website, you agree to this Return & Refund Policy.