Shipping policy
Shipping Policy
Thank you for shopping with Tetravia.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order is processed, you will receive a confirmation email with tracking information.
Shipping Times
Estimated delivery time:
- United States: 7–15 business days
- International: 10–20 business days
Please note that shipping times are estimates and may vary due to factors beyond our control, including customs delays, carrier issues, or high demand periods.
Shipping Costs
Shipping costs are calculated at checkout and may vary depending on your location.
Delays
We are not responsible for delays caused by shipping carriers, customs processing, or unforeseen circumstances.
If your order is delayed, please contact us and we will do our best to assist you.
Tracking Information
Once your order has been shipped, you will receive a tracking number via email.
Please allow 3–5 business days for tracking information to update.
Lost or Stolen Packages
Tetravia is not responsible for lost or stolen packages confirmed as delivered to the address provided by the customer.
If you believe your package was lost or stolen, please contact the shipping carrier directly.
Incorrect Address
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided and the package is returned or lost, we are not responsible for reshipping or refunding the order.
Split Shipments
In some cases, your order may be shipped in multiple packages.
You may receive separate tracking numbers.
Customs, Duties, and Taxes
International orders may be subject to customs fees, import duties, or taxes.
These charges are the responsibility of the customer.
Contact Information
If you have any questions about your order, please contact us:
Email: info@tetravia.store
By placing an order with us, you agree to this Shipping Policy.